order_status

order_status looks up an order’s status and line items. It is customer-scoped: Sill sends customer_email as a required argument, and your handler MUST verify that email belongs to the order before returning any data.

Customer scoping — your responsibility

Sill cannot enforce this for you. Only your customer database knows which email owns which order.

Correct

Request: { order_id: "#1001", customer_email: "[email protected]" }

Handler:
  1. Look up order #1001.
  2. Compare its customer email (in constant time) to "[email protected]".
  3. If they match → return the canonical result.
  4. If they don't match, or order does not exist → return HTTP 404 with an empty body.

Wrong

Request: { order_id: "#1001", customer_email: "[email protected]" }

Handler (missing the check):
  1. Look up order #1001.
  2. Return its data.  ← BUG: [email protected] never owned this order.

The wrong pattern is the same class of bug as writing your own storefront order-lookup form and forgetting the customer-scoping check — an agent that guesses an order number can then read any order.

The check

Compare the email argument to your stored customer email in constant time, lowercased and NFKC-normalized on both sides. In Node.js:

import { timingSafeEqual } from 'node:crypto';

function emailsMatch(a: string, b: string): boolean {
  const na = a.trim().toLowerCase().normalize('NFKC');
  const nb = b.trim().toLowerCase().normalize('NFKC');
  const ba = Buffer.from(na, 'utf8');
  const bb = Buffer.from(nb, 'utf8');
  if (ba.length !== bb.length) return false;
  return timingSafeEqual(ba, bb);
}

If the emails do not match, respond HTTP 404 with an empty body. Do NOT distinguish “order not found” from “wrong customer” — both leak information about which orders exist.

A 404 is a normal, expected response — it is treated as a clean “not found” and returned to the agent as such. It does not count against your endpoint’s health. Reserve non-404 error statuses (5xx, timeouts) for genuine failures; those are what mark an endpoint unhealthy.

Request

Machine-readable: /skills/v1/order_status.request.schema.json

Field	Type	Required	Notes
order_id	string	yes	Merchant-facing order name (e.g. #1001) or your internal id. 1–128 chars.
customer_email	string	yes	The email the caller claims owns the order. 3–320 chars.

{
  "additionalProperties": false,
  "properties": {
    "customer_email": {
      "maxLength": 320,
      "minLength": 3,
      "type": "string"
    },
    "order_id": {
      "maxLength": 128,
      "minLength": 1,
      "type": "string"
    }
  },
  "required": ["order_id", "customer_email"],
  "type": "object"
}

Example request

{
  "skill_id": "order_status",
  "site_id": "01EXAMPLE00000000000000000",
  "arguments": {
    "order_id": "#1001",
    "customer_email": "[email protected]"
  },
  "observed_at": "2026-07-05T18:22:15.140Z",
  "nonce": "01K1EXAMPLE0000000000000000"
}

Response

Machine-readable: /skills/v1/order_status.response.schema.json

Field	Type	Required	Notes
order_id	string	yes	Echo the order id. 1–256 chars.
status	enum	yes	pending | paid | fulfilled | cancelled | refunded.
placed_at	string	yes	ISO-8601 UTC of when the order was placed. 20–40 chars.
fulfilled_at	string	no	ISO-8601 UTC of fulfillment, when applicable.
line_items	array	yes	Up to 128 items. Each has sku, title, quantity, unit_price.

The canonical response is minimum disclosure. Do NOT include the customer’s name, shipping address, phone, internal notes, or any other detail — additionalProperties: false at every object depth rejects them with malformed_response.

Each line item:

Field	Type	Required	Notes
sku	string	yes	1–256 chars.
title	string	yes	1–512 chars.
quantity	integer	yes	Non-negative.
unit_price	object	yes	{ amount, amount_decimal, currency } — same shape as browse_catalog.

{
  "additionalProperties": false,
  "properties": {
    "fulfilled_at": { "maxLength": 40, "minLength": 20, "type": "string" },
    "line_items": {
      "items": {
        "additionalProperties": false,
        "properties": {
          "quantity": { "minimum": 0, "type": "integer" },
          "sku": { "maxLength": 256, "minLength": 1, "type": "string" },
          "title": { "maxLength": 512, "minLength": 1, "type": "string" },
          "unit_price": {
            "additionalProperties": false,
            "properties": {
              "amount": { "type": "number" },
              "amount_decimal": { "maxLength": 64, "minLength": 1, "type": "string" },
              "currency": { "maxLength": 8, "minLength": 3, "type": "string" }
            },
            "required": ["amount", "amount_decimal", "currency"],
            "type": "object"
          }
        },
        "required": ["sku", "title", "quantity", "unit_price"],
        "type": "object"
      },
      "maxItems": 128,
      "type": "array"
    },
    "order_id": { "maxLength": 256, "minLength": 1, "type": "string" },
    "placed_at": { "maxLength": 40, "minLength": 20, "type": "string" },
    "status": {
      "enum": ["pending", "paid", "fulfilled", "cancelled", "refunded"],
      "type": "string"
    }
  },
  "required": ["order_id", "status", "placed_at", "line_items"],
  "type": "object"
}

Example response

{
  "order_id": "#1001",
  "status": "fulfilled",
  "placed_at": "2026-06-30T14:12:03.000Z",
  "fulfilled_at": "2026-07-02T09:41:18.000Z",
  "line_items": [
    {
      "sku": "beans_medium_12oz",
      "title": "Medium roast, 12 oz bag",
      "quantity": 2,
      "unit_price": {
        "amount": 1800,
        "amount_decimal": "18.00",
        "currency": "USD"
      }
    }
  ]
}

Not-found response

For any of these conditions, return HTTP 404 with an empty body:

• Order does not exist.
• Email does not match the order’s stored customer email.
• Order exists but is soft-deleted / archived.

Do NOT return a canonical response with placeholder values (empty line_items, status: "pending") — that leaks the existence of an order id you refused to reveal.

What Sill checks

• Extra fields are rejected. additionalProperties: false at every depth — no customer_address, no internal_notes, no payment_method. This is the minimum-disclosure gate; an over-sharing handler is caught at this boundary.
• status outside the enum. Only the five canonical values are accepted. Map your internal statuses to the closest canonical value.
• placed_at malformed. Must be a 20–40 char ISO-8601 UTC string. "2026-06-30T14:12:03Z" and "2026-06-30T14:12:03.000Z" both fit.

Verifying Sill’s signature

Every request Sill POSTs to your endpoint carries a X-Sill-Signature: t=<unix>,v1=<hex> header, where <hex> is HMAC-SHA256("<t>.<raw-body>") with your shared secret.

TypeScript (compact)

import { createHmac, timingSafeEqual } from 'node:crypto';

export function verify(header: string, body: string, secret: string): boolean {
  const map = Object.fromEntries(header.split(',').map((p) => p.split('=', 2)));
  const t = Number(map.t);
  const sig = String(map.v1 ?? '');
  if (!Number.isFinite(t) || sig.length === 0) return false;
  if (Math.abs(Math.floor(Date.now() / 1000) - t) > 300) return false;
  const expected = createHmac('sha256', secret).update(`${t}.${body}`).digest();
  const got = Buffer.from(sig, 'hex');
  if (expected.length !== got.length) return false;
  return timingSafeEqual(expected, got);
}

Python (compact)

import hmac, hashlib, time

def verify(header: str, body: bytes, secret: bytes) -> bool:
    parts = dict(p.split('=', 1) for p in header.split(',') if '=' in p)
    try:
        t = int(parts['t'])
    except (KeyError, ValueError):
        return False
    sig = parts.get('v1', '')
    if abs(int(time.time()) - t) > 300 or not sig:
        return False
    expected = hmac.new(secret, f'{t}.'.encode() + body, hashlib.sha256).hexdigest()
    return hmac.compare_digest(expected, sig)

Go (compact)

func Verify(header string, body []byte, secret []byte) bool {
    var t int64 = -1
    var sig string
    for _, p := range strings.Split(header, ",") {
        kv := strings.SplitN(p, "=", 2)
        if len(kv) != 2 { continue }
        switch kv[0] {
        case "t":
            n, err := strconv.ParseInt(kv[1], 10, 64)
            if err != nil { return false }
            t = n
        case "v1":
            sig = kv[1]
        }
    }
    if t < 0 || sig == "" { return false }
    diff := time.Now().Unix() - t
    if diff < 0 { diff = -diff }
    if diff > 300 { return false }
    mac := hmac.New(sha256.New, secret)
    mac.Write([]byte(strconv.FormatInt(t, 10) + "."))
    mac.Write(body)
    got, err := hex.DecodeString(sig)
    if err != nil { return false }
    return hmac.Equal(mac.Sum(nil), got)
}

See also

• Contract overview — envelope shape, versioning, and the full HMAC verification samples.
• track_shipment — the sibling customer-scoped skill.